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IQiyi Sports apologizes for technical issues during live broadcasts of Chinese national football matches and will provide corresponding compensation

王俊杰2017
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Securities Times Online News, iQiyi Sports issued a statement apologizing, saying: "On November 14th, there was a short-term technical malfunction during the live broadcast of the Chinese national football vs Bahrain match, which caused some users to make duplicate purchases and their rights cannot be exchanged. The technology has been resolved in the first place and the system has resumed normal operation. This has affected the viewing experience of some users, and we deeply apologize." iQiyi Sports stated that the following compensation will be provided to affected fans: 1. Refund processing: Users who make duplicate purchases will be refunded the amount of the duplicate purchase; 2. Compensation for Rights and Interests: Users whose rights and interests are damaged during the malfunction period will be compensated with a viewing voucher to their account, inviting them to watch the match between the Chinese national team and Japan on the 19th for free and cheer for the Chinese national team; 3. Duplicate redemption: Sports members who have redeemed their tickets repeatedly have returned the redeemed tickets to their account.
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