拼多多100亿手续费减免计划落地 首批数百万商家将受益
飘渺九月
发表于 Yesterday 14:06
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据了解,拼多多此次下调商家店铺保证金正在进行集中测试,首批享受该政策的商家已经覆盖近70个类目,部分商家已经完成提现,数百万商家将因此受益,尤其是多店铺经营的商家,经营成本进一步降低。这也是继技术服务费、推广服务费等退返权益之后,拼多多向商家推出的又一项减免政策。
▲9月5日,拼多多宣布将下调店铺保证金,进一步降低商家经营成本。
8月13日,拼多多向报名参与站内资源位活动的商家,推出了技术服务费可退权益,凡是参与百亿补贴、秒杀、平台大促、9块9特卖、潮流好价、多人团等站内活动产生的商品订单,用户发起退款后,平台即按比例退回先用后付订单1%的基础技术服务费,其他订单0.6%的基础技术服务费。
随后,拼多多又对“技术服务费退返权益”进行升级,商家参与资源位活动产生的订单在享受服务费退返权益之外,先用后付技术服务费的费率由1%降至0.6%,也就是说,商家先用后付的活动订单,技术服务费直接打了六折。
▲最近,拼多多升级了商家技术服务费退返权益,先用后付技术服务费降至六折。
一周前,拼多多向商家推出的“推广服务费退返权益”也已正式生效,消费者在发货前进行全额退款的订单,平台会自动返还商家推广软件服务费对应金额的推广红包,且无需商家发起申诉。
为了进一步优化商家的使用体验,拼多多还对商家售后服务体系进行升级,开通绿色通道,成立专项售后服务团队,全面支持商家对异常订单、恶意投诉订单、消费者负向体验订单等进行申诉,商家申诉成功后将由平台对相关订单进行赔付。
与此同时,拼多多还对商家售后纠纷的申诉服务进行了专项调整,不再限定可申诉的次数。商家只要对售后处理有疑问,即可向平台发起申诉。目前,这项新权益正在进行初步测试,部分商家已经可以享受该权益,预计将于近期覆盖全量商家。
在二季度财报发布之际,拼多多宣布将投入百亿资源包大力扶持具有产品、技术创新能力的新质商家、新质产业带,并大幅度减免优质商家的交易手续费,未来一年预计减免100亿元。现在,拼多多一揽子减免政策已经相继落地,持续助力商家提质增效。
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Disclaimer: The views expressed in this article are those of the author only, this article does not represent the position of CandyLake.com, and does not constitute advice, please treat with caution.
Disclaimer: The views expressed in this article are those of the author only, this article does not represent the position of CandyLake.com, and does not constitute advice, please treat with caution.
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